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1. How can I place my order?

3 Easy Steps to Place order at HAG Store: Shop -> Checkout -> Submit. Click here for more info:

  • Sign Up (Optional), then Login and Fill in Personal information
  • Choose your products & check product information
  • Add to your shopping cart
  • Choose your payment type
  • Receive order confirmation in your email.

2. How do I track my order?

Simply click on <Trace My Parcel> and enter your tracking code to trace your parcel. Delivery time to East Malaysia is normally within 1 - 5 working days, West Malaysia takes around 3 - 7 working days.  

3. When will I receive my  order?

Upon payment, you will receive your goods within 1-10 business days (Domestic) / 1-14 business days (International).

4. Are all the products available?

All products are ready stock.

5. How do I return my goods?

  • Check validity of return.
  • Fill in online return form.
  • Courier it to us at “30-2, 2nd Floor, Beverly Hills Plaza, Jln Bundusan, Penampang, 88300 Kota Kinabalu, Sabah.”
  • Goods will be return by 1 on 1 basis upon receiving the damaged goods. 
  • For more info, please refer to our Refund Policy.

6. How do you charge on shipping  and delivery charges?

Please refer to the link below for more accurate calculation:

7. Do you do wholesale trading?

Yes, we do accept wholesale trading with Minimum of Order (MOQ).  Email us at for more info.

8. What methods of payment do  we accept? / What are your payment options?

To bring you the best online shopping experience, we offer multiple payment methods:

  • Credit/ Debit Card (Mastercard)
  • Maybank2u
  • Online Transfer

9. Can I pay online safely? 

Secure ordering. Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks. You may refer to our Privacy Policy for more information.

10. How to reach us? 

Customer service representatives are available from Monday to Sunday 9:00am to 9:00pm (GMT+8) to take your order and answer questions. We are glad to assist you!

Send your queries to us at: