1. How can I place my order?
3 Easy Steps to Place order at HAG Store: Shop -> Checkout -> Submit. Click here for more info: http://hag-store.com/how-to-buy/
- Sign Up (Optional), then Login and Fill in Personal information
- Choose your products & check product information
- Add to your shopping cart
- Choose your payment type
- Receive order confirmation in your email.
2. How do I track my order?
Simply click on <Trace My Parcel> and enter your tracking code to trace your parcel. Delivery time to East Malaysia is normally within 1 - 5 working days, West Malaysia takes around 3 - 7 working days.
3. When will I receive my order?
Upon payment, you will receive your goods within 1-10 business days (Domestic) / 1-14 business days (International).
4. Are all the products available?
All products are ready stock.
5. How do I return my goods?
- Check validity of return.
- Fill in online return form.
- Courier it to us at “30-2, 2nd Floor, Beverly Hills Plaza, Jln Bundusan, Penampang, 88300 Kota Kinabalu, Sabah.”
- Goods will be return by 1 on 1 basis upon receiving the damaged goods.
- For more info, please refer to our Refund Policy.
6. How do you charge on shipping and delivery charges?
Please refer to the link below for more accurate calculation: http://hag-store.com/shippingrates
7. Do you do wholesale trading?
Yes, we do accept wholesale trading with Minimum of Order (MOQ). Email us at email@example.com for more info.
8. What methods of payment do we accept? / What are your payment options?
To bring you the best online shopping experience, we offer multiple payment methods:
- Credit/ Debit Card (Mastercard)
- Online Transfer
9. Can I pay online safely?
10. How to reach us?
Customer service representatives are available from Monday to Sunday 9:00am to 9:00pm (GMT+8) to take your order and answer questions. We are glad to assist you!
Send your queries to us at:
- Customer Service Hotline : 1700 81 5555
- Facebook Messenger : https://www.facebook.com/hagstore/
- Website : http://www.hag-store.com/a/contact-form
- Email : firstname.lastname@example.org
- Whatsapp / WeChat : +6 010 200 1555